Everything you need to know about shopping with us
Ordering
How do I place an order?
Simply browse our shop, add items to your cart, and proceed to checkout. You can checkout as a guest or create an account for faster future orders. We accept pay-on-delivery for your convenience.
Can I modify or cancel my order?
Yes, you can modify or cancel your order within 1 hour of placing it. Contact our customer service team immediately at +234 801 234 5678 or hello@delruth.com.
Is there a minimum order amount?
There is no minimum order amount. However, orders above ₦15,000 qualify for free delivery within Lagos.
Delivery
Where do you deliver?
We currently deliver across Lagos State (Island and Mainland) and select areas in Ogun, Oyo, and Ekiti States. We are expanding rapidly, so check back if your area is not yet covered.
How long does delivery take?
Lagos Island deliveries typically arrive within 1-2 hours. Lagos Mainland takes 2-4 hours. Deliveries outside Lagos arrive within 1-3 business days depending on your location.
What are the delivery charges?
Lagos Island: ₦1,500 | Lagos Mainland: ₦2,000 | Outside Lagos: ₦3,500. All orders above ₦15,000 within Lagos qualify for free delivery.
Products
How fresh are your products?
Our farm-fresh produce is harvested and delivered within 24 hours. We partner directly with local farms to ensure maximum freshness and minimal handling.
What if I receive a damaged item?
We have a 100% satisfaction guarantee. If you receive a damaged or unsatisfactory item, contact us within 24 hours with a photo, and we will replace it or issue a full refund.
Do you offer bulk or wholesale pricing?
Yes! We offer special bulk pricing for restaurants, hotels, and event planners. Contact us at hello@delruth.com or call +234 801 234 5678 for a custom quote.